Quick help - our service numbers

Contact Person Germany
Michael Länge (Head of export)
+49 711 94350000 export@eltako.de

Technical Support +49 711 943500-25 technical-support@eltako.de
Monday-Thursday: 7:30 - 17:00 Friday: 7:30 - 16:00

Customer service with order processing +49 711 943500-01 export@eltako.de

All Contacts

Privacy Policy for Visitors of Our Websites

We are pleased about your visit to our websites. Unfortunately, it is fundamentally not possible to display a webpage without processing personal data on your device. Therefore, we provide you with an overview of the specific data we collect from you, the purposes for which we use this data, and the legal basis for its processing. If you have any questions about how we handle your data, please contact us directly or our data protection officer.

Responsible for data processing is
ELTAKO GmbH
Hofener Straße 54
D-70736 Fellbach
Tel.: +49 711 94350000
E-Mail: website@eltako.de

Our Data Protection Officer is available at the following contact details:
Jens Kränke
c/o LEXDATA CONSULTING, S.L.
Partida Solaes 143-A
ES-12500 Vinaròs
Tel: +49 2159 922 53 74
E-Mail: j.kraenke@lexdata.de

Hosting
Our websites are hosted on the servers of an external hosting service provider, specifically Host Europe GmbH, located at Friesenplatz 4, 50672 Cologne. The servers are located in France. Personal data collected on our websites are processed on these servers. This includes data such as IP addresses, meta and communication data, website accesses, and other data generated through the websites. Our service provider will process your data only to the extent necessary to fulfill their performance obligations and will follow our instructions regarding this data. We have entered into a contract for order processing with our service provider to ensure compliance with data protection regulations. The use of our service provider is in the interest of secure and efficient provision of our websites by a professional provider (Article 6(1)(f) GDPR).

Server Log Files
The hosting service provider for our websites collects and stores information in so-called server log files, which your browser automatically transmits when you visit a website. These are:

The data is determined either through a logfile. The IP address of the visitor is transmitted at the time of a page request, immediately anonymized after transmission, and processed without any personal reference. The data collection is carried out in the interest of a technically error-free presentation and optimization of our websites (Article 6(1)(f) GDPR).

Cookies and external services
We use a range of services and technologies on our website to improve the user experience, analyse the website and enable targeted advertising. Below we will inform you about how your data is processed when using these services and what rights you have in this regard.

Google Analytics
Google Analytics is a web analysis service from Google LLC that helps us analyse the use of our website.

Purpose of data processing
The data collected by Google Analytics is used to analyse the use of our website, identify trends and improve content.

Type of data collected

Legal basis for processing
The processing is carried out on the basis of your consent in accordance with Art. 6 Para. 1 lit. a GDPR, which you give by using our website. You can revoke your consent at any time.

More information
For more information about Google Analytics, read Google’s privacy policy: https://policies.google.com/privacy.

Google Recaptcha
Google Recaptcha protects our website against misuse by bots and spam, especially when using forms.

Purpose of data processing
Google Recaptcha helps us to ensure that an interaction on our website comes from a real person and not from an automated bot.

Type of data collected

The processing is based on our legitimate interests in accordance with Art. 6 Para. 1 lit. f GDPR to ensure the security of our website.

More information
You can find more information about data processing by Google in Google’s privacy policy: https://policies.google.com/privacy.

Google Tag Manager
Google Tag Manager enables us to manage various tags such as Google Analytics, Google Ads and other analysis and marketing tools on our website.

Purpose of data processing
The Tag Manager enables us to integrate marketing and analysis services on the website and monitor their functionality.

The processing is based on your consent in accordance with Art. 6 Para. 1 lit. a GDPR, which is given by loading the corresponding tags on our website.

More information
You can find more information in Google’s privacy policy: https://policies.google.com/privacy.

YouTube (NoCookie Version)
We integrate videos from YouTube on our website in the NoCookie version to increase data protection.

Purpose of data processing
The NoCookie version enables videos to be embedded without YouTube setting cookies before you play a video. Personal data is only transmitted to YouTube when you play the video.

Type of data collected

Legal basis for processing
The processing is based on your consent in accordance with Art. 6 Para. 1 lit. a GDPR, which is given when you play a video.

Further information
For further information on data processing by YouTube, please see Google’s privacy policy: https://policies.google.com/privacy.

Meta Pixel
The Meta Pixel (formerly Facebook Pixel) enables us to measure the effectiveness of our advertisements on Facebook and Instagram.

Purpose of data processing
The Meta Pixel helps us to target advertisements on Facebook and Instagram and measure the performance of these advertisements.

Type of data collected

Legal basis for processing
The processing is carried out on the basis of your consent in accordance with Art. 6 Para. 1 lit. a GDPR, which is granted by using the website.

Further information
For further information on processing by Meta, please see Meta’s privacy policy: https://www.facebook.com/privacy/explanation.

Facebook Social Plugins
Facebook Social Plugins enable us to integrate interactions with Facebook content (e.g. “Like” button) directly on our website.

Purpose of data processing
The Facebook social plugins enable us to display content from Facebook on our website and to interact with users.

Type of data collected

Legal basis for processing
The processing is carried out on the basis of your consent in accordance with Art. 6 Para. 1 lit. a GDPR, which is granted by interacting with the plugins.

Further information
For more information about processing by Facebook, please see Facebook’s privacy policy: https://www.facebook.com/privacy/explanation.

Cookies and web storage
The above services use cookies and web storage technologies to collect and store data. These cookies can store information such as IP addresses, device types, pages visited and interactions with the website.

You can refuse the use of cookies by adjusting the settings in your browser. However, please note that deactivating cookies may affect the functionality of the website.


Newsletter Registration
You have the opportunity to sign up for our free newsletter on our website. In this context, we process personal data from you for the purpose of sending our regular newsletters and for our own marketing purposes. The legal basis for this is your consent according to Art. 6(1)(a) GDPR.

Inquiries via Contact Form, Email, and Telephone
When you contact us via our contact form, email, or telephone, your inquiry, including all resultant personal data, is stored and processed by us for the purpose of handling your concern. We do not share this data without your consent.

The processing of this data is based on Article 6(1)(b) GDPR, if your inquiry is related to the fulfillment of a contract or is necessary for pre-contractual actions. In all other cases, the processing is based on your consent (Article 6(1)(a) GDPR) and/or on our legitimate interests (Article 6(1)(f) GDPR) in the effective processing of the inquiries directed to us.

The data you send us via contact inquiries remains with us until you request its deletion, revoke your consent to storage, or the purpose for the data storage lapses (e.g., after the completion of your inquiry). Mandatory legal provisions – especially legal retention periods – remain unaffected.

Your Rights
To exercise your rights, you can contact us at any time using the contact details provided in the imprint and the ‘Responsible Party’ section.

Revocation of Your Consent to Data Processing (Art. 7(3) GDPR)
Many data processing operations are only possible with your express consent. You may revoke consent at any time by sending us an informal email. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to Access, Correction, Blocking, Deletion (Art. 15-17 GDPR)
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, their origin and recipient, and the purpose of the data processing and, if necessary, a right to correct, block, or delete this data (Art. 16, 17 GDPR).

Right to Restriction of Processing (Art. 18 GDPR)
You have the right to demand the restriction of the processing of your personal data under the following conditions:

If you have restricted the processing of your personal data, these data – apart from their storage – may only be used with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

Right to Data Portability (Art. 20 GDPR)
You have the right to receive data, which we process automatically on the basis of your consent or in fulfillment of a contract, handed over to yourself or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent technically feasible.

Right to Object (Art. 21 GDPR)
If the data processing is based on Art. 6(1)(e) or (f) GDPR, you have the right at any time to object to the processing of your personal data for reasons arising from your particular situation. You can refer to this data protection declaration to see the legal basis on which a processing is based. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the establishment, exercise or defense of legal claims (objection according to Art. 21(1) GDPR). If your personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data concerning such advertising. If you object, your personal data will subsequently no longer be used for direct marketing purposes (objection according to Art. 21(2) GDPR). No profiling takes place.

Right to Lodge a Complaint with a Supervisory Authority (Art. 77 GDPR)
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR (Art. 77 GDPR).

You can contact the supervisory authority for data protection responsible for us using the following contact details:
Der Landesbeauftragte für Datenschutz und Informationsfreiheit Baden-Württemberg
Postfach 10 29 332
D-70025 Stuttgart
Tel: +49 711 615541-0
E-Mail: poststelle@lfdi.bwl.de


Status: April 2024